How can we help?
Checking your service status
You can check the status of your connection, as well as if there’s any planned maintenance work coming up, in our mobile app.
I need help with...
Select a category to find specialized support.
Moving into home
Setting up your new GigaFiber connection for your move-in day.
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Billing and payments
Manage your direct debit, view invoices, and understand your bill.
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Technical support
Troubleshoot your connection, Wi-Fi issues, and router settings.
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Moving out of home
Transferring your service or closing your account when moving.
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Still need help?
If you couldn't find what you were looking for, our support team is ready to assist you.
Contact Us NowMost popular FAQs
Everything you need to know about GigaFiber and our pure fibre network.
Annual Defined Pricing means your price stays fixed for the duration of your contract. We don't do mid-contract price hikes linked to inflation, so you know exactly what you'll pay every month.